Standards Keep Dropping

What a pity it is to see a company with a good record internationally delivering such poor service locally. They do not answer emails, nor update the parcel status. When you do phone them, the excuse is "We do not have your email address". Are Fedex employees REALLY incapable of replying to an email query by hitting the reply button? If you are of the opinion that Fedex is a good company, I regret to inform you that the South Africa branch is not any more (although it used to be). Save yourself a lot of trouble and use another shipper.