Stalling on delivery

This is really the first I have ever dealt with such a poor courier service like FedEx South Africa, you first tell me you delivered my package to the wrong address then called the wrong number then you will only deliver it Today (6 Days later), now you telling me tomorrow. I have used so many different courier services and when I use FedEx its like your service is really stuck on incompetence, your online tracking system says my delivery: \...has hit the road..."has it literally hit the road? or that's another way of telling your customers that you will delivery my package once you're able to locate it. I'm writing my exams and I need to study using that book. I would like to find out whether you gonna deliver or not? It might not mean anything to you but I really need that book FedEx. NB: Efficient courier services seem to be able to inform their 'carrier ***eons' to constantly update the person who orders the package. Please don't tell me that you tried to deliver or call me cause that would only make your services even more contentious... Boo...FedEx...Boo.. I can bet you that I have called you more than you've called me. :( [You really giving a bad name to the FedEx Corp.]"""