aJ
anthony J
1 reviews | Active since Dec 2019
07 Dec 2019, 10:01
South Africa FedEx, **** service, useless customer care. should change name to customer Don't care
South Africa FedEx, **** service, my company has been using them for 5 year out of the USA, all good until it gets to SA, in 5 years i have never had a sales person contact me, the most shocking customer service in this industry
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Fedex Express's replyOfficial
07 Dec 2019, 10:04Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management teal will make contact with you directly to resolve this as soon as possible . I trust this is in order.
Regards
Leigh
Regards
Leigh
Fedex Express's reply07 Dec 2019, 10:04
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management teal will make contact with you directly to resolve this as soon as possible . I trust this is in order.
Regards
Leigh
Regards
Leigh
aJ
anthony J's updateReviewer Update
07 Jan 2020, 19:24a month later, shipment got sorted out, now the account is in a total mess, incorrect invoices, un allocated payments....what a joke, was promised a call from management on the 7th December, its now 1 month later, guess what, NO CALL, No surprise either. sorry Leigh, you are the only person that actually reached out and did a stunning job, however the rest of the company......as this is a global account for the USA manufacture, i will strongly suggest to them to change to DHL for all world wide shipment. defiantly will not be using Fedex for any further African Business.
aJ
anthony J's update07 Jan 2020, 19:24
Reviewer Update
a month later, shipment got sorted out, now the account is in a total mess, incorrect invoices, un allocated payments....what a joke, was promised a call from management on the 7th December, its now 1 month later, guess what, NO CALL, No surprise either. sorry Leigh, you are the only person that actually reached out and did a stunning job, however the rest of the company......as this is a global account for the USA manufacture, i will strongly suggest to them to change to DHL for all world wide shipment. defiantly will not be using Fedex for any further African Business.