lC
lulama C
1 reviews | Active since Oct 2024
11 May 2025, 03:47
someone special to me send me parcel from international he paid for shipment and courier fee ,fedex express agency wanted money from me to release my parcel on Friday I did pay the money,from then no communication they basically don't want with my parce
someone special to me send me parcel from international he paid for shipment and courier fee ,fedex express agency wanted money from me to release my parcel on Friday I did pay the money,from then no communication they basically don't want with my parcel worse part they've opened my parcel .is that even professional is that how they do business with people now my parcel is with them they refusing to send it to me, we were told they not working on weekends to my surprise got a message from them during evening time the person even removed the last seen on what's up they gave me wrong tracking number also ,the agent was rude to me when I ask questions about my parcel
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Replies (4)
Fedex Express's replyOfficial
12 May 2025, 08:39Thank you for sharing your experience with FedEx. We truly value your feedback.
Please allow us some time to investigate the matter thoroughly.
A member of our resolution team will reach out to assist in resolving this issue.
We appreciate your patience and understanding.
Best regards,
Resolution Desk
Fedex Express's reply12 May 2025, 08:39
Official
Thank you for sharing your experience with FedEx. We truly value your feedback.
Please allow us some time to investigate the matter thoroughly.
A member of our resolution team will reach out to assist in resolving this issue.
We appreciate your patience and understanding.
Best regards,
Resolution Desk
Fedex Express's replyOfficial
12 May 2025, 10:34Good day,
Thank you for reaching out with your feedback and concerns.
We value your input and appreciate your patience as we work to address any issues you may have encountered with our service.
Please accept our sincere apologies for any inconvenience caused.
To help us thoroughly investigate this matter and provide a prompt resolution, could you kindly provide the tracking number associated with your shipment?
We remain committed to resolving this issue as quickly and efficiently as possible
Thank you for choosing FedEx.
Best regards,
Resolution Desk
Fedex Express's reply12 May 2025, 10:34
Official
Good day,
Thank you for reaching out with your feedback and concerns.
We value your input and appreciate your patience as we work to address any issues you may have encountered with our service.
Please accept our sincere apologies for any inconvenience caused.
To help us thoroughly investigate this matter and provide a prompt resolution, could you kindly provide the tracking number associated with your shipment?
We remain committed to resolving this issue as quickly and efficiently as possible
Thank you for choosing FedEx.
Best regards,
Resolution Desk
Fedex Express's replyOfficial
12 May 2025, 10:34Both your contact details are not going through
Fedex Express's reply12 May 2025, 10:34
Official
Both your contact details are not going through
Fedex Express's replyOfficial
13 May 2025, 12:18Dea Luluma,
Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.
As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.
We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regards
Resolution desk
Fedex Express's reply13 May 2025, 12:18
Official
Dea Luluma,
Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.
As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.
We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regards
Resolution desk