SN
Sandrine N

1 reviews | Active since Aug 2020

22 Jul 2022, 12:07

So frustrated with Fedex billing department

Customer service (account department) I have been trying to get a response from the FedEx billing department for a week now. They are not responding to my email and when I call their customer service, they cannot help because apparently, their billing department is in India. My account was revoked due to outstanding payments. I have paid what was required and sent proof of payments but no one is confirming if the payment was received or not. Moreover, there is an incorrect billing on my account that I have a query and no one is giving me answers. I send multiple emails to customer service and billing service, but still no response. I don't know who can assist anymore.

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Replies (1)
Fedex Express
Fedex Express's reply22 Jul 2022, 12:09
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
 Lunga Khoza