JV
Jennifer V
1 reviews | Active since Apr 2010
24 Mar 2024, 19:45
Snail Mail!
A Board Pack from Kalulushi to Lusaka which normally takes one day took 3 days. Package was dispatched on 19th March 2024 for delivery on 20th March 2024. No delivery on the 20th. On the 21st the courier rang me (his number is +***11) asking for directions to my house. He was infact not even in my areas which is strange considering this is a courier company and must have GPS or even use google locations. This was around 13:00hrs. Anyway I sent him a google location pin and the address. Yet he still didnt deliver! On the 22nd March, 2024 I flew to Kalulushi for my meeting WITHOUT my bFeoard pack. Fedex should realise we use express couriers exactlly for that reason.
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Fedex Express's replyOfficial
26 Mar 2024, 11:57Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our resolution team will make contact with you to resolve this as soon as possible. I trust this is in order. RegardsResolution desk
Fedex Express's reply26 Mar 2024, 11:57
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our resolution team will make contact with you to resolve this as soon as possible. I trust this is in order. RegardsResolution desk