Slower service after negative review!

2nd review for Fedex. Pathetic service - even slower now that we have placed a negative review! Have not received parcel as yet. Have problems with getting feedback from Tania Stoffels and not one manager has done the courtesy of answering an email, except when last review was placed. Took one day to get the invoice: Tania Stoffels not answering her landline at all. Had to contact call centre to get ways to pay. Tania Stoffels literally takes more than a day to answer one email. Received from management

Hello

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.

Regards,

Tamryn Collinge Pathetic service with regards to a car part from China. No feedback. Numerous emails with all the information and documentation service. Terrible service from Tania Stoffels at Fedex.