Slow or no delivery. Lack of communication within the business units.

I have a parcel coming in from Italy. Its an upgrade to a tool that i own that we use for work. We were offered the upgrade tool at a discounted price as we already owned the previous generation tool. The discount was marked on the invoice.

I ended up paying 568.22EUR (Equivalent to around R9200) including shipping. The shipping amount was 149EUR. Packaged was sent with Fedex who contacted me for clearance. Only problem is that they state that the shipment is to the value of R130,000 which i cannot understand. Its been sitting at customs for almost a week now. I had sent Innocentia an invoice that reflected the 568.22EUR as well as a proof of payment but i am still getting calls from there call centre asking me for an import number as the value is R130,000.

The value is only around R9200. Really poor service and lack of communication within there own departments.

I need this shipment cleared using the correct amount of 568.22EUR.