1 reviews | Active since Oct 2018
Slow and unhelpful staff
I would highly recommend people NEVER use this service as if your parcel gets stopped at customs and you provide details to FedEx to pass on to customs it is an absolute nightmare. The parcel was books for an online exam and this delay is very frustrating to say the least.
I have been trying to get my parcel out of customs for the last 3 weeks with constant communication with fedex. All I get is copy paste answers and that they are looking into this problem and will get back to me.
I got a message from logistics team that sent the book that customs told them they going to send the books back as I haven't been supplying customs the information that they need which I did provide to fedex two weeks before this. They never get back to me and I have to continuously have to phone in and still get no help. I am highly disappointed in this service and wish anyone the best of luck in getting an issue resolved as you'll need it.
Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge