Siyabonga Malinga saves the day!

I was thoroughly impressed by the speed and efficiency of delivery despite a process flop.

Ordered goods in Lithuania, the order was injected into Fedex systems on Monday 24/01. They were collected on Wednesday 26/01. They went through another Lithuanian town before going to Poland, Belgium, France before evidently flying out from Heathrow to Cape Town landing on Sat 29/01. Yes. That is 72 hours after collection.

Received a call on Sunday to request my ID/Importers Code. Cue the almost fail: the duties were super low so FedEx wrote them off. I was informed delivery would be once CT has it from Customs. On Monday, it didn't go out as there was confusion about the dues. I called someone who confirmed it'd be done the next day. (Tuesday). When I saw no updates on Tuesday, I contacted Customer Care where Siya Malinga went beyond the call of duty to rectify the situation and I had my parcel the next day - literally one week after FedEx received it.

Siya, not only followed up with Cape Town Ops, he kept me informed throughout. There's doing your job and there's excelling, the excellence I received from him, compelled me to write this review of the process. What was almost a fail, was gently tucked into smooth sailing by his touch.

Thank you for your stellar work - it's comforting to know South Africa is one FedEx manifest away from the rest of the world!