SHOCKING - WORST LOGISTICS EVER
<p>I ordered a parcel from the UK. It arrived in South Africa consumed. This began on the 24th of May 2017. It was immediately escalated on delivery which was the 8th of June 2017. TNT committed that they will sort it out. After numerous calls and email escalations it is now the 18th of July 2017 and they cannot even get someone to give me a call nevermind locate my parcel. Honestly shocking service! </p>
Dear Kapil
Kindly be advised that TNT together with many other Gobal companies were affected by a ransomware attack on 27 June. This has had an impact on our system and services.
All TNT depots, hubs and facilities are operational and most TNT services are available. Some customers are still experiencing widespread service and invoicing delays, and manual processes are being used to facilitate a significant portion of TNT operations and customer service functions. We continue to work together to bring critical systems back online.
Related to your specific consignment the team will look into the matter for resolution and will be in contact as soon as possible
TNT Customer Services
T: ***
Best regards,
Dear Kapil
Kindly be advised that TNT together with many other Gobal companies were affected by a ransomware attack on 27 June. This has had an impact on our system and services.
All TNT depots, hubs and facilities are operational and most TNT services are available. Some customers are still experiencing widespread service and invoicing delays, and manual processes are being used to facilitate a significant portion of TNT operations and customer service functions. We continue to work together to bring critical systems back online.
Related to your specific consignment the team will look into the matter for resolution and will be in contact as soon as possible
TNT Customer Services
T: ***
Best regards,