SHOCKING! WILL TAKE FURTHER ACTION

<p>My Fiance ordered a Dress nearly 2 months ago.<br />The dress arrived in S.A. on the 13/04/16.<br />Payment was made, and receipt was confirmed with Nerissa Fortuin.<br />No Progress update was received from TNT.<br />on the 10/05/16, We phoned TNT.<br />11/05/16, Parcel was loacted at Customs, and relevant Customs fees were paid.<br />After NO correspondence from TNT, we called yourselves again on the 17/05/16<br />and spoke to Darren Naidoo.<br />We had NO feedback from TNT at ALL up until we called again on the 31/05/16.<br />It was ONLY then, that it was brought to our attention, that there was a penalty to be paid of R1500<br />due to the fact that the incorrect amount was declared on the parcel by the sender.<br />What I want answers for, is FIRSTLY, why am I the customer liable for a customs "penalty" to be paid, when it was the sender that gave the wrong info?<br />and Secondly, why was TNT's service SO shocking, that NO-ONE kept us updated? TWO MONTHS??<br />This is SHOCKING service from TNT, and unless this is resolved soon, then I will be taking it up with the relevant Authorities, Your Superiors, AND my Attornies!<br />This is SHOCKING SERVICE TNT!!!!</p>