LA
Lizl A
1 reviews | Active since Nov 2011
06 Jul 2023, 08:03
Shocking service on a complaint with Fedex
My previous complaint was addressed, however our thread of communication just stopped with again, zero replies from Fedex SA. Now I receive notification my package has been returned to the US after weeks of trying to resolve and communicate with Fedex. What an appalling experience - how are you fixing this issue?
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Fedex Express's replyOfficial
06 Jul 2023, 14:51Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible . I trust this is in order. Kind Regards Mathapelo
Fedex Express's reply06 Jul 2023, 14:51
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible . I trust this is in order. Kind Regards Mathapelo