Shocking service from complaints department

<p>Hi there. I had my iMac shipped to berlin as I moved her in January. My iMac arrrived and wouldn't switch on. i contacted iMac support in Berlin who told me the issue was due to the iMac being bumped - as it was a monitor issue. This would have ONLY happened during transportation. I obviously took out insurance for the iMac, but have not been able to get a response from the relevant parties at TNT in order to assist me with getting my iMac fixed. Shocking service, lack of communication and to be honest, I have been downright ignored. Wouldn't use again, I have been trying to contact them for months, it's almost June and no response. </p> <p>waybill number ********** 63</p> <p> </p> <p>Thanks. </p> <p> </p>