JW
Jess W
1 reviews | Active since Jan 2017
14 Mar 2019, 10:11
SHOCKING service and lost parcel
I have been waiting for WEEKS for my parcel to be delivered!!!! My tracking number is ********** 35126. Everyday it says scheduled delivery is for that day. Then the next day comes and its the exact same thing! Now it says pending delivery.
I have spoken to NUMEROUS call centre people. They cannot even give me a reference number after the call. They keep promising I will get a call back. It's been 3 weeks and no call back.
You are costing my business MONEY. This delivery should have been done in a few days. Your service is absolutely shocking. I've tried calling ********** 777 about 9 times and no one even bothers to answer the call.
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Replies (2)
Fedex Express's replyOfficial
14 Mar 2019, 11:34 Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tamryn Collinge
Fedex Express's reply14 Mar 2019, 11:34
Official
Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tamryn Collinge
JW
Jess W's updateReviewer Update
25 Mar 2019, 17:37I have not received any communication from anyone. I have emailed Justine Billings to ask what has happened with my shipment and she has not bothered to respond. My parcel was sent on the 11th February & it's still missing. I have already paid custom duties. Where is it???? You are costing my business money. If no one calls me urgently I am taking this further.
JW
Jess W's update25 Mar 2019, 17:37
Reviewer Update
I have not received any communication from anyone. I have emailed Justine Billings to ask what has happened with my shipment and she has not bothered to respond. My parcel was sent on the 11th February & it's still missing. I have already paid custom duties. Where is it???? You are costing my business money. If no one calls me urgently I am taking this further.