Shocking service

After opening an account and started you I was quite impressed with FedEx's quick clearance and delivery but customer service and response from FedEx when it came to attempting to obtaining documents was, and still is, absolutely shocking. First of all I did not receive any documentation with the parcels I received or via email afterwards. When started to inquire about this I was referred to the website to retrieve it myself. The document format are not acceptable as the VAT invoices does not show what is VAT and what is Duties. I have bee trying to get hold of someone at Fedex to assist but the reception at *** just rings until the phone goes dead. A month ago I had an arrangement with Mark Pillay to call me and take me through the process, I am still waiting for his call. I spoke with Ruby Coopersamy many times and she tried to assist me but with no luck of getting any documents. I tried to call here many times but there is either no answer or the phone goes dead. She asked Michelle van Greune to get the documents to me and to give me a call. Haven't heard a thing from her yet. How can one do business with a company that expects you to retrieve your own documents, cant get hold of anyone on the phone and does not return calls to clients. Absolutely shocking.