Shocking service

I don't even know where to begin with this review and why I am actually spending time on doing this, I guess it is to warn others against the type of service I am experiencing for the past 2 months.

After reading the other complaints on here, it makes me wonder what is actually going on here. Most of these complaints on here have a very similar ring to it...

I bought a couple of items on ebay in the US and got it sent to a shipping service and it got all put together and shipped to SA. I was also asked bank statements, purchases in the US was made over a period of 3 months, (you must be mad if you think I am going to send you 3 months bank statements), which I refused, I sent PayPal transaction copies and Ebay transactions instead and that was acceptable. I got notified that for 6 items I bought there is a R500 penalty per item, reasons vary from not correct amount declared and for the items that the amount was correct, the penalties are because the country of origin was not correct. All items where bought in the US and shipped from the US, hence, Origin on the invoice with the shipment stated US, apparently that is not correct, the pc should have stated China for example. Since when?? What they don't seem to understand is that these items are bought all over the US, I still needed to pay shipping within the US, to get it to the company that is combining all the shipments to one. So what I paid in total and what the value of the item is, is not going to be the same.

I contacted customer service twice over the past 2 months, with no luck, emails goes unanswered for days and up to a point to where you don't get any response at all, yesterday I have contacted them for the third time and I am not going through the process again.

So hopefully I can get a response on here because your customer care failed me.

Looking forward to your response, that is if I get one.

Think twice before you choose FedEx, there are much better companies out there.