Shocking service

Last week, 12 May 2021, I requested documents from Fedex as well as someone that could call me in order to discuss the system as I'm a new client. The request was referred to my accounts manager, Michelle van Greune, who first of all did not respond to the request. After many emails and trying to figure out how things work I files a complaint on Hello Peter. I was sent documents for another company. After bring this under their attention I received part of the documents on 18 May. I am still trying to get the Freight document but they keep sending the customs VAT document. I am still waiting for Michelle to respond to some of my emails and to give me an urgent call. I then requested Debbie Jordaan (manager) to call, whom very quickly, "bat" me to Nicole Cannon (Michelles team leader), to make the urgent call. I am still waiting for the call, I still don't have the correct documents, Michelle is still not replying, or even responding, to my emails and I still don't have the quote for another shipment of good that I requested as urgent from them. How do they expect a client to be satisfied or run his own business successfully if this is the way they treat them?