RT
Rob T

1 reviews | Active since Dec 2016

20 Dec 2016, 22:04

Shocking Service

<p>I ordered a parcel from B&H photo in New York and I chose the most expensive, fastest courier which was apparently Fedex. It has been 3 weeks now and I still have not received the package. Firstly they claimed that there was no commercial invoice with the package. Then afterwards admited that they had made a mistake.There was in fact an invoice. I have made calls to the people concerned, I spoke to management and they said they would call me back, I am still waiting. They are not at all helpful and everyone is constantly passing the buck.</p> <p>I kept asking them when would Whackhead Simpson be delivering the parcel as it has been so ridiculous. Now they say they never received my POP for customs clearance. It just keeps going from bad to worse.</p> <p>I have made use of other companies in the past and had no problems what so ever. If Fedex had to offer me free shipping, I would refuse the offer, The worst service I have seen in my lifetime.</p>

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Replies (1)
Fedex Express
Fedex Express's reply22 Dec 2016, 09:25
Official

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,
Tamryn Collinge

Best regards,