SHOCKING - PATHETIC - UNPROFESSIONAL

I usually do not resort to posting complaints on open forums but FedEx Express must be the most pathetic excuse of a courier company that I have ever dealt with in my life. My parcel arrived in South Africa on 20 September and has been stuck at Customs ever since. I had to contact their customer service department to inquire as to the reason for the delay and was informed that I needed to mail them a stamped bank statement and a invoice from the sender which I duly did. (DHL and Aramex send you the invoice before the parcel even arrives in the country) That's when the fun started.. After making God knows how many calls and sending numerous emails to I don't know how many clearing agents, absolutely nothing has happened. I initially dealt with a Koketso Modikoe who quite frankly seemed irritated by my inquiries and all that I could get out of her is "Your inquiry has been escalated" When I was advised to attach FedEx superiors to the mails most of the said Superiors replies came back as "Out of Office" Apart from nobody seemingly interested in taking responsibility or trying to assist you they openly blame each other in the mails going back and forth. Yesterday I decided to send a personal mail to a Bradley Johnson who is apparently a Customs Specialist and the person to whom my inquiry was escalated (for about the 4th time) but I still have not heard back from him. I have now totally given up on this pathetic excuse of a company and will request that my parcel be returned to the sender where I can hopefully get a refund. If only I had read all the Hellopeter complaints before agreeing to having the parcel shipped via FedEx. I have previously dealt with DHL and Aramex who are truly professional and leagues ahead of FedEx. To be honest I don't even know what the employees at FedEx Express South Africa get paid for because they seem to be doing stuff all.