shocking lack of service!

My parcel landed in Cape Town almost two weeks ago and I still have not received it. On the 4 Aug 2020 someone with a Dubai telephone number phoned me to ask for my ID number and that was it. Nothing was updated on the tracking site and I get no response to emails or phone calls. This is pathetic - how can a international company manage to survive like this. I suppose if I am lucky someone from Fedex will respond to this complain with the same generic message all the other people got when they complained... Fedex are probably so use to complains they do not care anymore. I will not be using them again and will go out of my way to spread the word about the horrible service you can expect form them.