SHOCKING FEDEX 'SERVICE'

I have had a parcel sitting with Fedex since the 14th February 2020. I was contacted and supp**** my ID number. Since then, I have tracked my parcel to only see, 'Goods are subject to regulatory review. Recommended action: No action required at this time." I have tried phoning (phones don't work) and e-mailing customer service multiple times to find out what the problem is and why my package has not been delivered, to no avail. Apparently no one can be reached at the Gateway! This is shocking! The first time and the LAST time I will EVER use Fedex!! I am actually thinking of driving out to the depot to find out what is going on!