LH
Lucinda Hope-Tyler

1 reviews | Active since Feb 2019

28 May 2021, 07:34

Shocking FedEx

A parcel from South Africa to Philippines sent PRIORITY! It was urgent! Worst experience, parcel took 6 weeks instead of 2 weeks. No communication. After 2 weeks from date of collection, and many phone calls trying to find out where it was, I discovered it was still sitting in South Africa! Priority!? Finally on arrival & delivery, no warning, no advance advi*****t, an extra R800 (2400 pesos) was required. This amount of money was not freely available when they delivered. Was told if not paid in 5 days and Collected from them! It would be sent back! Don’t use FedEx!

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Replies (1)
Fedex Express
Fedex Express's reply28 May 2021, 08:13
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue.  A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order. 
Regards 
Brenda 

Best regards,