CV
Chris V

1 reviews | Active since Jun 2018

12 Jun 2018, 10:09

Shocking experience with TNT Couriers

Ordered a parcel from the UK. It arrived in South Africa in 2 days. a week and a half later and I still do not have my parcel. Staff do not respond to emails and are very slow to action anything.

On top of this I receive an invoice with a admin fee for customs clearance that is 3x the amount of the duties. They do not quote or give you the option to do the clearance yourself.

I will never make use of TNT again.

0
Replies (1)
Fedex Express
Fedex Express's reply22 Jun 2018, 15:19
Official

Dear Chris

Thank you for bringing this to our attention. We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.

Customer Service
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Best regards,