SHOCKING CLIENT SERVICE AND EMPTY PROMISE TO REFUND

I shipped a package with incorrect information and missing a required written customs declaration form (which the Fed Ex representative should have cross checked). At no point was I contacted to correct the information or cross check. The package was simple returned to me without any consent from Fed Ex. Upon saying I wanted a refund, I was denied this as they said I would not be refunded because they had to return the package to me. NO ONE MADE CONTACT WITH ME! I had to have my refund elevated and followed up on 5 times with no solution. It’s not about the R283 they said they would refund(through a formal refund link), its the fact that they made an empty promise and buffered the refund with “let me try follow up on this for you”......TRY! You mean brush me off with no intent to refund your client! Fed Ex you follow ups, customer care and dealing with a simple refund are SHOCKING! This is how you loose support and get shocking reviews. Look after your clients on simple matters and you won’t get such poor reviews.