SHOCKING ALL ROUND

Hi,

I have been waiting now for my parcels to be delivered and have been tracking it up until now.

Parcel arrived in this country on the 6th Nov, Nobody contacted me for any problems so I waited.

I have now phoned numerous times and the cold unhelpful answers were, "Customs have it" to "we are waiting for your documentation" to 'wrong documentation".

Throughout this complete joke, I have done all the calling to speed up processes.

Yes on the tracking it is always waiting for the client, yet I did not receive 1 call!

Wow, it would have been faster by sea.

Yet no doubt I am going to be slapped with a Customs fine for more than 7 days.

Absolutely useless service with disinterested customer service.

Alan

Waybill No: ********** 36 (even no that off the top!)