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Margaret P
1 reviews | Active since Nov 2022
18 Dec 2025, 09:06
Shipment still has not been delivered
Estimated delivery for my Shein order was the 12th of December. When I try to track my shipment, it says there is a delay with my shipment. What type of delay takes almost a week? Today is the 18th of December, and when I track my shipment it still shows a delay. Everyone who ordered after me has already received their shipment. This is nonsense really. the delay is due to high demand but honestly a week is a bit much, if they cannot deliver they can just let us know we will collect it ourselves what level of incompetence is this
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Replies (4)
Fedex Express's replyOfficial
18 Dec 2025, 09:20Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
Fedex Express's reply18 Dec 2025, 09:20
Official
Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
MP
Margaret P's updateReviewer Update
18 Dec 2025, 15:20Fedex express how long must one wait for a resolution and feedback
MP
Margaret P's update18 Dec 2025, 15:20
Reviewer Update
Fedex express how long must one wait for a resolution and feedback
MP
Margaret P's updateReviewer Update
18 Dec 2025, 15:54my phone is not off, try again
MP
Margaret P's update18 Dec 2025, 15:54
Reviewer Update
my phone is not off, try again
MP
Margaret P's updateReviewer Update
20 Dec 2025, 09:52FedEx Express,
Despite my shipment being released from customs, your service has been nothing short of frustrating and disorganized. Senzeni assured me the shipment would be delivered on Thursday—this did not happen. Rosette then promised delivery on Friday, which again did not happen.
Today, I called once more, only to be given yet another completely different explanation. How is it acceptable that your employees provide conflicting information that is clearly not aligned? This shows a serious lack of internal communication and accountability.
A shipment that was supposed to be delivered on the 12th of December is still undelivered, and today is the 20th of December. This delay is unreasonable and unacceptable. Kindly explain how this makes any sense and when I can realistically expect my shipment
Despite my shipment being released from customs, your service has been nothing short of frustrating and disorganized. Senzeni assured me the shipment would be delivered on Thursday—this did not happen. Rosette then promised delivery on Friday, which again did not happen.
Today, I called once more, only to be given yet another completely different explanation. How is it acceptable that your employees provide conflicting information that is clearly not aligned? This shows a serious lack of internal communication and accountability.
A shipment that was supposed to be delivered on the 12th of December is still undelivered, and today is the 20th of December. This delay is unreasonable and unacceptable. Kindly explain how this makes any sense and when I can realistically expect my shipment
MP
Margaret P's update20 Dec 2025, 09:52
Reviewer Update
FedEx Express,
Despite my shipment being released from customs, your service has been nothing short of frustrating and disorganized. Senzeni assured me the shipment would be delivered on Thursday—this did not happen. Rosette then promised delivery on Friday, which again did not happen.
Today, I called once more, only to be given yet another completely different explanation. How is it acceptable that your employees provide conflicting information that is clearly not aligned? This shows a serious lack of internal communication and accountability.
A shipment that was supposed to be delivered on the 12th of December is still undelivered, and today is the 20th of December. This delay is unreasonable and unacceptable. Kindly explain how this makes any sense and when I can realistically expect my shipment
Despite my shipment being released from customs, your service has been nothing short of frustrating and disorganized. Senzeni assured me the shipment would be delivered on Thursday—this did not happen. Rosette then promised delivery on Friday, which again did not happen.
Today, I called once more, only to be given yet another completely different explanation. How is it acceptable that your employees provide conflicting information that is clearly not aligned? This shows a serious lack of internal communication and accountability.
A shipment that was supposed to be delivered on the 12th of December is still undelivered, and today is the 20th of December. This delay is unreasonable and unacceptable. Kindly explain how this makes any sense and when I can realistically expect my shipment