LW
LOURENS W
1 reviews | Active since Jul 2011
12 Jun 2020, 12:07
Shame on you FedEx!!!
I made a duplicate on a parcel for clearing fees on 23 march 2020. I notified FedEx (Zirina Brown) of this error on 23 March and requested a refund. She requested bank letter confirming my bank details. This was sent on 25 March 2020). Since then I have had no response from FedEx regarding my refund - despite many e-mails and unanswered phone calls. Please refer ***/ HAWB ***. Please stop hiding behind the Lock down and refund me my money!!
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Replies (4)0
Replies (4)
Fedex Express's replyOfficial
12 Jun 2020, 12:15hank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Fedex Express's reply12 Jun 2020, 12:15
Official
hank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Fedex Express's replyOfficial
12 Jun 2020, 13:26Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Fedex Express's reply12 Jun 2020, 13:26
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
LW
LOURENS W's updateReviewer Update
01 Jul 2020, 11:51I was contacted immediately by Fedex to arrange the refund. and received another two or even three follow up calls to confirm that the refund will be done, but that due processes have to be followed which will take a week or so. Now here we are, 19 days later and still no refund and no further feedback. Please contact me to finalise this refund, or at least to confirm when I can expect payment to be made.
LW
LOURENS W's update01 Jul 2020, 11:51
Reviewer Update
I was contacted immediately by Fedex to arrange the refund. and received another two or even three follow up calls to confirm that the refund will be done, but that due processes have to be followed which will take a week or so. Now here we are, 19 days later and still no refund and no further feedback. Please contact me to finalise this refund, or at least to confirm when I can expect payment to be made.
LW
LOURENS W's updateReviewer Update
24 Nov 2020, 11:20And I am still waiting for my refund. After having been phoned furiously by several employees of FedEx to promise the refund would happen within three days not a cent has been paid back!! Double sis on you FedEx. Why am I still waiting.
LW
LOURENS W's update24 Nov 2020, 11:20
Reviewer Update
And I am still waiting for my refund. After having been phoned furiously by several employees of FedEx to promise the refund would happen within three days not a cent has been paid back!! Double sis on you FedEx. Why am I still waiting.