Service what service?????

Sadly I have to confirm what the vast number of people are experiencing with Fedex/TNT service delivery. It is atrocious. We get freight from China through TNT, but get invoiced by Fedex. We have with the latest parcel been struggling to get answers since 5.10.2021. Firstly they need to correct our Address and add the VAT number and need the full set of import papers. When you phone them and you are lucky they answer the phone they cut you off or just put the phone down in your ear. I tried to phone the number advertised on Google *** it rings and then you are told that the number does not exists like their service. So I hold my breath to get any response from these useless people working there. A company like that deserves to close and all useless workers go on government grants. The parts for us are for a urgent breakdown and their **** service effects our service delivery to our client.