TM
Tamar M
1 reviews | Active since Jan 2015
16 Sept 2021, 12:18
Service is a nightmare. Avoid TNT if you can.
Have been waiting since July 26 2021 for a SAD 500. We requested it via email ***. We have had no reply. The reserve Bank and SARS are now both requesting the SAD 500 and because TNT do not answer emails or have any telephones that go beyond the switchboard we are getting desperate. We paid for a legitimate shipment and its ridiculous that we cannot get the documentation for it. TNT service is horrific.
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Tamar M's updateReviewer Update
17 Sept 2021, 11:11Hi Maggie,
I did provide the waybill number in the form submitted yesterday.
Sinovuyo eventually resolved the issue for us and we now have the documentation.
Please try to improve TNT customer service and please can you make sure that the documents are automatically sent to every client after shipping.
It would help if your zacod email address worked and that the person who is responsible for it actually responds to clients and also if the telephone numbers beyond your switchboard were manned and attended to. We spent hours on the phone yesterday waiting for the call to be put through and then having it cut off. Cell numbers are also not answered.
Regards
Tamar
I did provide the waybill number in the form submitted yesterday.
Sinovuyo eventually resolved the issue for us and we now have the documentation.
Please try to improve TNT customer service and please can you make sure that the documents are automatically sent to every client after shipping.
It would help if your zacod email address worked and that the person who is responsible for it actually responds to clients and also if the telephone numbers beyond your switchboard were manned and attended to. We spent hours on the phone yesterday waiting for the call to be put through and then having it cut off. Cell numbers are also not answered.
Regards
Tamar
TM
Tamar M's update17 Sept 2021, 11:11
Reviewer Update
Hi Maggie,
I did provide the waybill number in the form submitted yesterday.
Sinovuyo eventually resolved the issue for us and we now have the documentation.
Please try to improve TNT customer service and please can you make sure that the documents are automatically sent to every client after shipping.
It would help if your zacod email address worked and that the person who is responsible for it actually responds to clients and also if the telephone numbers beyond your switchboard were manned and attended to. We spent hours on the phone yesterday waiting for the call to be put through and then having it cut off. Cell numbers are also not answered.
Regards
Tamar
I did provide the waybill number in the form submitted yesterday.
Sinovuyo eventually resolved the issue for us and we now have the documentation.
Please try to improve TNT customer service and please can you make sure that the documents are automatically sent to every client after shipping.
It would help if your zacod email address worked and that the person who is responsible for it actually responds to clients and also if the telephone numbers beyond your switchboard were manned and attended to. We spent hours on the phone yesterday waiting for the call to be put through and then having it cut off. Cell numbers are also not answered.
Regards
Tamar