Service Complaint-very poor

My wife bought me a Phone on line from Orange, it had to be ordered from the UK, when it arrived in the country, and Orange handed it over to FedEx courier to deliver on the 14/12/2015.<br> FedEx courier was supposed to deliver on the 15/12/2015 they did not, when we call the call center they advise that the driver said he came our house and did not find any one, which is not true because we were there the whole day waiting, we did not receive any call from the driver that he has arrive or at the door.<br> On the 17/12/2015 we then called the call center again, the agent advised the parcel has been scan out for delivery and it will be delivered 17/12/2015 09:00. We did not receive at 09:00, we then again call the contact center agent advice it will be delivered at 17:00, it was no delivered, <br> On the 18/12/2015 we called the call center again, agent advice it has been scan out it will be delivered at 11H00. We then again called at 14:30, agent advice cannot get hold of the driver <br> <br> I am very disappointed on the service, they promised but they do not deliver as agreed.<br> <br>