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Noluthando N

1 reviews | Active since Sept 2016

19 Dec 2016, 12:11

********

<p>Wow you guys are ********. But ive learnt my lesson im never using your services again. Like how can i be charged more than half of what i purchased after paying you for so much money for shipping. Never again and what ****ed me the most is that the last i used your services ordering the same thing i was charged 40% of what i was charged this time.</p>

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Replies (1)
Fedex Express
Fedex Express's reply19 Dec 2016, 12:52
Official

Dear Noluthando, thank you for the below, please note that customs duties and taxes are based on the commodity and the value of the shipment. This commodity attracts a 20% duty.

Over and above this customs charge VAT (Value+10%x14%)

We do have a direct link to customs allowing FedEx to process clearances electronically, this however does come at a cost. We charge a standard clearance fee for each formal entry.

A disbur*****t fee is also charges as we pay monies upfront to customs on behalf of the recipient.

Should you require any additional assistance please do not hesitate to contact FedEx

Kind regards

Leigh

Best regards,