pC
paige C

1 reviews | Active since Nov 2017

08 Aug 2018, 12:14

RUDE USELESS STAFF

A package was sent to me and when I checked tracking it showed "incorrect address"

The address is NOT incorrect, I know this because I live there. I called to ask if a change of address would be easier, and the answer was yes, then was told it is not needed as the address was correct and it will be sent out TODAY.

I then received an email requesting my ID for change of address. I called again and Taboho, probably the most unhelpful person I have ever had to deal with, firstly she couldnt get the tracking number typed properly, then told me the old address will be updated!? I DONT WANT IT UPDATED!!!!! I WANT IT SENT TO THE ORIGINAL ADDRESS!!

She has the nerve to tell me "ok goodbye" before I am even finished talking!

I want my package delivered TODAY!

0
Replies (1)
Fedex Express
Fedex Express's reply15 Aug 2018, 12:45
Official

Hello

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,

Tamryn Collinge

Best regards,