Rude Employees and TERRIBLE service

Terrible service and Extremely Rude employees. Stay away from this business. I have a shipment with tracking number ***. Shipment was awaiting clearance for 3/4 days and I received no contact from FedEx. I had to call myself 3 times to keep pushing for release. When release was finally gotten, I called in to arrange delivery and got a very very rude employee who wouldn’t even identify herself. She proceeds to ask for my email address again even tho I have provided this 2 times on my previous calls. I brought this to her attention and she told me she can’t be bothered to check the system. I gave her my email again and she says to look out for invoice. I asked her why I have to call in myself before this invoice was sent. She informed me she has time time to entertain my questions and hung up. I have never ever experienced such rude service from any business or cooperation. This lady does not deserve to be working in public service. I will not be using FedEx for anything and I advise anyone to stay away from this terrible business.