SM
Samantha M

1 reviews | Active since Apr 2018

05 Sept 2018, 10:19

Rude customer service

Had the worst experience with a customer service rep named Sipho who was rude, unhelpful and talking over me when I asked questions. Such a pity that this is the impression that's left after the lady who processed my initial query was so friendly. People who can't remain professional should really not be put in positions where they have to assist customers.

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Replies (1)
Fedex Express
Fedex Express's reply05 Sept 2018, 10:29
Official

Hello

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,

Tamryn Collinge

Best regards,