WP
WADE P
1 reviews | Active since Feb 2017
07 Aug 2020, 15:59
******* service and great story telling
Worst service ever .
We were expecting our delivery more than a week ago , first it’s in Dubai then in clearance . The call Centre changed their story 3 times after I phoned in a matter of minutes apart .
I have paid a premium for priority shipping and paid for the clearance ... and I’m still waiting
I have just given up with their service .
I wish we never used FedEx , I could have flown to China and back for the same price of everything , and gotten it much quicker .
I have emailed managers , and guess what ... no response , this no care attitude is pathetic.
The audacity to tell me to follow up in 5 days is also just rude , I can ask for a follow up every 10 min if I want not when you tell me to follow up.
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Replies (2)
Fedex Express's replyOfficial
07 Aug 2020, 16:17Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Melanie
Fedex Express's reply07 Aug 2020, 16:17
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Melanie
WP
WADE P's updateReviewer Update
12 Aug 2020, 09:53Good Day Melanie ,
It takes 5 days to pick up a phone , clearly fedex does not care about their clients at all .Still no feedback and Im taking this further now . after the 80 emails and 50 phone calls i am fed up ...
It takes 5 days to pick up a phone , clearly fedex does not care about their clients at all .Still no feedback and Im taking this further now . after the 80 emails and 50 phone calls i am fed up ...
WP
WADE P's update12 Aug 2020, 09:53
Reviewer Update
Good Day Melanie ,
It takes 5 days to pick up a phone , clearly fedex does not care about their clients at all .Still no feedback and Im taking this further now . after the 80 emails and 50 phone calls i am fed up ...
It takes 5 days to pick up a phone , clearly fedex does not care about their clients at all .Still no feedback and Im taking this further now . after the 80 emails and 50 phone calls i am fed up ...