Rozelle Mc Kenzie went above and beyond

Rozelle Mc Kenzie went above and beyond

My package went missing and I had nearly given up hope. 3 different stories which made no sense and no one seemed to really care. Rozelle Mc Kenzie from FedEx Customer Experience took ownership of the problem, traced the shipment, kept me updated and arranged for it to be delivered on Monday, even asking RTT (who did not really know what was going on) to prioritise delivery before 12h00.

She was kind, professional and genuinely cared about getting it sorted. Service like this is rare. Rozelle is a real asset to FedEx and a blessing to deal with. Thank you, Rozelle! 5 stars.