ROTTON SERVICE

In November 2020 I appointed Fedex Express to handle my import, consisting of two cartons, from Ireland. On the 4th of December 2020 I was informed that the shipment was in South Africa at Customs. But nothing was delivered. They kept on requesting documents '' for customs". The last day of February 2021 I was informed that they have lost one carton, valued nearly R18000.00. I submitted a claim. About three weeks ago when I requested an update I was informed by Katleho Ntobong that the claim was paid. I have received no formal documentation as to how much and when this was paid, and I received no money. I have requested PROOF OF PAYMENT from Katleho three times already, but the request is just ignored. FEDEX IS THE MOST UNPROFESSIONAL BUSINESS I HAVE EVER DEALT WITH. Comfitcc.