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A friend sent some books from Canada and the customs duty was only R92, as the value of the parcel was R559. However, I am left to pay a FedEx invoice of R309. How does a company justify this amount, when that is more than 50% of the total value of the parcel? Be careful of the courier companies and their ancillary costs. Their attitude of whether I will pay for this urgently or not, has not helped matters either.
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Fedex Express's replyOfficial
25 Jun 2019, 14:33Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
Best regards,
Fedex Express's reply25 Jun 2019, 14:33
Official
Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards,
Tammy Collinge
Best regards,