Ridiculously poor service !!

I’ve recieved twice a email about paying the import taxes, but when I ask them about my parcel they don’t bother to answer I’ve phoned them yesterday as the date keep changing on the standard delivery date. My parcel was suppose to arrive yesterday. I phoned the lady and asked her around what time as it is a weekday and we all have to work. She said she’s not picking my parcel up in SA it’s still on a ship I rep**** “excuse me? How is that possible. The online tracking told me it’s being delivered today” she said “sorry I spoke wrong but there is no driver details” .. so I asked “what time will they arrive” and she said “I assure you miss it will arrive today”

I’ve been waiting yesterday the whole day nothing , phoned and email no response Today when I did a update on parcel they said date pending .. when I tracked my parcel it says DELAYED, there are no date currently on their system THEY NOT PICKING UP THEIR PHONE AT ALL

This Horrible !!