TM
Tinashe M
1 reviews | Active since Jul 2015
06 Dec 2019, 11:29
Ridiculous service
I am completely disappointed in Fedex Express. I have a case that has been pending for several weeks with regards to customs clearance of some research equipment. Their representative Innocentia Sithebe has been my liaison and has been completely inept i her job and to top it off she is very dismissive. At this stage I am completely stranded and there does not seem to be any recourse through Fedex Express. How is this company still operational.
Helpful (0)
Replies (4)0
Replies (4)
Fedex Express's replyOfficial
06 Dec 2019, 11:44Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management teal will make contact with you directly to resolve this as soon as possible . I trust this is in order.
Regards
Leigh
Regards
Leigh
Fedex Express's reply06 Dec 2019, 11:44
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management teal will make contact with you directly to resolve this as soon as possible . I trust this is in order.
Regards
Leigh
Regards
Leigh
TM
Tinashe M's updateReviewer Update
08 Dec 2019, 13:26I am still waiting for your representative to make contact.
TM
Tinashe M's update08 Dec 2019, 13:26
Reviewer Update
I am still waiting for your representative to make contact.
TM
Tinashe M's updateReviewer Update
09 Dec 2019, 14:07Dear Leigh. Please may I get an update of my case
TM
Tinashe M's update09 Dec 2019, 14:07
Reviewer Update
Dear Leigh. Please may I get an update of my case
TM
Tinashe M's updateReviewer Update
16 Dec 2019, 05:00I would like to give my sincere gratitude to Brenda Segeel of fedex. She was fantastic and really understood my frustration. She managed to get the issue resolved. There are some pockets of dedicated workers in this organization after all.
TM
Tinashe M's update16 Dec 2019, 05:00
Reviewer Update
I would like to give my sincere gratitude to Brenda Segeel of fedex. She was fantastic and really understood my frustration. She managed to get the issue resolved. There are some pockets of dedicated workers in this organization after all.