REVOLTING SERVICE

I would be hard put to remember when last I received such disgusting service from any company, and in Joburg that says a lot. I ordered an instant film type camera which was shipped from Hongkong. Firstly Fedex didn't even let me know about customs duties, after wasting hours on the phone they finally issued the invoive, which i paid immediately. Both myself and my bank sent confirmation and i found out from a Fedex operator this morning that my package is both cleared by customs and payment reflects as received on the Fedex "system". I have sent 3 mails since last week to ask why my shipping status has not changed accordingly and got zero reply. The tracking service is useless and i have no idea when delivery can be expected. How is this company still in business? It obviously doesn't care about reputational damage.