Revolting and disgusting excuse for service

Item: Fedex Express
Rating: 1
Author: Michael M

We are revolted with the inept service received from TNT One would expect the courier you choose to assist and support their clients, but no, multiple times you have turned minor issues into massive problems for us, The last experience with you was a prolonged struggle… Now we have the latest absurdity you call service delivery. If an issue at customs occurs, would it not be logical to notify us immediately instead of waiting for us to try track the parcels to advise us? A 2-dollar discrepancy is being tuned into a dragged out battle for us, extending our delays while trying to impose a R1500 and 10% vat fine? We immediately tried to resolve the matter, our initial contact was with Mpho Malaza. Mpho’s sub-standard customer service s****s and lack of general knowledge lead to us being handed over too Darren Naidoo for “assistance” Darren has blatantly ignored the situation and provided no help whatsoever. We are still waiting on his promised reply. Forcing us into escalating the matter to Shaun Ford, your apparent Customs Clearance Manager, Shaun attitude has cemented our opinion that TNT staff are underqualified and have zero respect for their customers, treating us with a complete lack of professionalism and no regard for good business practice. We accepted your apology the first time and allowed you the opportunity to prove that our complaints were heard and attended to, a mistake we will never make again. We pride ourselves in providing exceptional service, building long lasting and valued relationships with both customers and suppliers, It is crystal clear that TNT and its staff like Mpho, Darren and Shaun do not share this philosophy and is only interested in how much they can exploit clients to and gain revenue. TNT has provided nothing but continues ********** failure and a disgusting excuse for customer support. We have lost all faith in your brand,

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