1 reviews | Active since Apr 2015
REPUGNANT SILENCE - BEGONE!
I ordered a bunch of cheap samples from China and paid almost R 3000.00 for shipping and handling.I got a call from Kagiso Seaba (at TNT) to tell me the parcel had arrived and that she needed my importers certificate (code) and a description of the goods, to which I promptly comp****. So far so good!?. Yeah right, that was 6 DAYS AGO. I sent her a message at 9am yesterday pleading for feedback, it is now 12pm the following day - 27 hours and still no reply. Let's just remember who the customer is, who is paying?<br> I'm sorry, but I am sick and tired of bad service in this country, so Hello Peter, my friend..<br> The only satisfaction I can derive from this bad experience is not to use TNT. I will actively overlook any of their offerings in future, no matter how much cheaper they might be. I received another quote from China yesterday, shipping comes to 13K!! - I laughed when I saw the shipper would be TNT, I don't think so. I contacted the supplier and asked them to change it to DHL - Yes TNT, they do run circles around you, I have first hand experience.<br> Hakuna Matata<br>
Thank you for bringing this to our attention.
We would like to apologise for the inconvenience caused. The issue has been raised with the relevant management team in Clearance.
Customer Service
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Best regards,
Thank you for bringing this to our attention.
We would like to apologise for the inconvenience caused. The issue has been raised with the relevant management team in Clearance.
Customer Service
***
Best regards,
