Refund of duplicate transaction 11/03/2021- Invoice nr 119316

Invoice nr 119316 for Jacomi van der Merwe. Ref nr *** Internet payment ref nr from ABSA Bank: Jacomi *** and Jacomi *** Amount: R 837.89

On 11/03/2021 an immediate internet payment on behalf of my daughter to Fedex Express South Africa was duplicated due to a delay in the notification that payment was successful. Customer Services was immediately notified of the duplication minutes after proof of payment was submitted. Communication and requested documents requested was submitted by e-mail to Sipho Malindi Customer Relations Representative (ROD) office. 2 Requests was submitted for contact details of the Account Department with no response back. Communication via e-mail between Sipho Malindi myself from 16/03 to 18/03 with no satisfaction for a refund of the amount. Consistent follow up telephonically was done by my daughter Jacomi van der Merwe with regards to the refund of the double payment.

I will highly appreciate your assistance in this regard.

Contact details *** Hennie Roets