Refund

I'm very disappointed with fedex. I was expecting some items from overseas. Fedex requested me to pay for customs and duties which I paid before the items could arrive in the country. The items never arrived. Fedex investigated and concluded they they were lost in Mephis USA I was informed I would be refunded for what I had already paid for customs. Weeks have passed and fedex has not done my refund. When I follow up I'm always told it's queeued for payment. Everyday its the same story for the past 4 weeks. Zirina Brown the consultant who was assigned to my case is no longer responding to my emails, I'm always moved from pillar to post. This is sad as I comp**** and payed well on time and when it's time for them to refund me they are delaying