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Qedukwazi R

1 reviews | Active since Sept 2019

31 Jul 2020, 16:30

****** from fedex , Van driver.

Delivery guy from Fedex was very rude and ******, he calls on my cell, I rep**** he doesn’t introduce himself just said , come out I got your delivery,

I went outside,I am not sure if it his wife who came out of the car with the parcel, I asked for her to sanitize my parcel , she said it’s not her duty to sanitize, ok she went to the car, now speaking afrikaans with her husband or it’s a colleague. ... she went on saying that this kafer is asking for sanitizer, I shouted immediately , told her that I understand Afrikaans , the guys reversed the car ..... swearing at me. I was so shocked , I didn’t believe that it’s happened to me. It’s a disgrace how Fedex treat their clients with disrespect,

I called him back on the number he used, caused I was so furious from what just happened, he. Never picked , cell phone rang and took me to the voicemail, in Afrikaans and he’s just giving other cell number in Afrikaans.

I am called a Kafer just for asking my parcels to be sanitize. I mean there’s pandemic ****ings people, I can’t believe that Fedex is so ******** when people are dying everyday from the invisible virus.Fede

I then call their office I spoke to Kummie who promised to escalate the matter to the Manager.

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Replies (1)
Fedex Express
Fedex Express's reply31 Jul 2020, 20:33
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue.  A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie