QAlways a problem with FedEx

<p>I have just paid an invoice. Last week I was called and informed a parcel was incoming and how much taxes would be. They confirmed one of my email addresses when they called but they didn't use that address when emailing the invoice. They used an email addresse I use for local business but you misspelt the email address. Fedex didn't call when the email bounced back but waited until after the weekend before calling me. How did you know my number? If you can get a cell number off importation documentation why not an email? How is it you had another email "on file" - because I received another package a couple of months but that email was spelt correctly because I got the invoice - which was wrong! A couple of months ago I imported an electronic musical instrument which does not attract an extra duty (VAT only), I queried the package and was told that "microphones" were taxed extra which in non-sense because they weren't microphones and in any case microphones do not attract any extra duty either (according to SARS). In 2011 the same thing happened, I queried a package which was overtaxed and instead of re-examining the package Fedex cut off all communication and informed the sender that I had refused the package and demanded to be compensated for returning the goods. These were the worst examples but there is always a problem with Fedex who are the worst couriers in the country. I have asked this music company to use another courier and thay have told me they will consider it.</p>