Problems with Clearances

I ordered hair feathers from the USA. Seller listed the items as Hair Extensions, which the items were not. During pre clearance I told Zoliswa Mokopu that these items are NOT hair extensions, but feathers, and a tariff heading under feathers should be quoted. She responded saying there was a tariff heading under hair extensions other that she would use - and this heading attracts no duties only tax.<br> Three days later I am contacted by Nathan Voight telling me that cutoms has stopped my parcel, and that I HAD USED THE INCORRECT TARIFF HEADING. He would advise on what Customs wanted. A day went by, and in the end I called him. He then communicated to me that there was a Tariff Heading change from Custom's side, plus a PENALTY for incorrect Tariff heading and that the only way to get around it would be to send through literature on the item. This morning I called him and he told me that \you are responsible for the correct tariff heading