Privacy and legal concerns

How is it acceptable, to clear shipments through customs, using both company and ID numbers not at all relevant to the shipment being cleared, without those companies/people's consent or knowledge? What are the legal repercussions of what you are doing?

Fedex have no regard for people/companies privacy, sending customs clearance invoices with company details to unintended email recipients. Again begs the questions how you are protecting your client's personal information?

Unable to deliver on time, because of gross incompetence and a total lack of communication with the intended recipient of a shipment.

Rishael, you committed to resolve the issue, now you have simply become part of the problem.

Near impossible to get hold of Fedex via a phone, and e-mails only get answered as and when the mood is there, and then again only in the way that the mood dictates rather than actually resolving an issue.